TERMS AND CONDITIONS
Any cancellations of a photo shoot session requires a minimum six days notice, failure to do so may incur an additional charge of $170.
Any no shows will forfeit the full session fee.
If the photo shoot has to be cancelled by The House of Dogs Pet Photography or its owner we will provide you with a full refund of the session fee.
RETURNS AND REFUND POLICY
All sales are final and no refunds given for change of mind once the order has been placed with our suppliers.
If the product is faulty, damaged or incorrect through no fault of your own we will do everything in our power to make it right for you. If for some reason this is not possible we will provide you with a refund.
Where a refund is due, this will be processed onto the credit or debit card that was used to make the original purchase or via Paypal within 3 working days from the date the returned goods are received.
Session fees used to book a photo shoot can be fully refunded if you provide us at least 6 days notice.
The photo shoot can be rescheduled at no charge if you give us at least 48 hours notice.
Any unused credit can only be redeemed by applying to orders in accordance with the type of credit. e.g. wall art credit can only be used for wall art etc.
Gift certificates/vouchers are neither refundable nor redeemable for cash. Gift certificates are redeemable only towards the products or services as stated on the gift certificate/voucher.
Gift certificates/vouchers may be transferred to a third party.
If you have any queries please contact us at firstname.lastname@example.org
Fundraising session, Charity Sessions and Books
Purchasing a fundraising session at one of our market events does not entitle you to a tax-deductible receipt.
A 50% deposit is required at the viewing session for any order placed. The remaining balance is to be paid on or before the collection of your order.
Delivery times vary depending on the products chosen. As a guide our albums take about 4 weeks for delivery and our framed prints about 3 weeks.
If there are any delays with your order, we will keep you informed of the new delivery time.
We offer payment Plans, fees apply for providing this service.
If you would like us to ship the order to you then a shipping charge will apply. Please allow 1 week within Australia for your order to arrive after it has been dispatched. For deliveries we ask that your order